How do you handle conflict in the workplace? Most of us do not deal with it very effectively - if we even deal with it at all.
Maintaining relationships is key to resolving conflict, so if a situation is thought to be unfixable, the best advice given by experts is to figure out a way to 'remix' the situation so the two parties look at the situation differently.
Here are a few tips for consideration.
- Think before acting. - use common sense and common courtesy - if someone in the office is bothering you, you may be bothering them.
- Listen to others - listen attentively and hear what your co-workers are saying, not what you expect them to say.
- Listen to yourself - Figure out your tone, attitude and how well you communicate.
- Be positively disarming - maintain a positive attitude; for example, find a trait or a skill that you admire in the other person, and focus on that.
- Focus on the task, not the person - no matter what the situation is, you still have to focus on the project or activity and not the person.
- If you can’t say something nice, avoid gossip - a spin on the old adage - if you don't have something nice to say, don't say anything at all...