Bi-Weekly Business Bullet
THIS ISSUE'S THEME:
Technology affects us in unusual ways
Is your data safe? Survey reveals scandal of snooping IT staff
Results of a recent study reveal the hidden scandal of IT staff snooping at the confidential information of other employees. One in three of IT employees admit to snooping through company systems and peeking at confidential information such as private files, wage data, personal e-mails, and HR background.
Job hunters blackmailed in Monster.com hack
Monster, the world's largest recruitment website, was left reeling this week when thousands of jobseekers were targeted in a sophisticated phishing blackmail scam.
Scam alert: The IRS is NOT offering cash for participation in a survey
The Internal Revenue Service has issued a consumer alert regarding a new, two-step e-mail scam that falsely promises recipients they will receive $80 for participating in an online customer satisfaction survey.
Customer service takes a turn back to low-tech solutions
Businesses can save money with automated phone systems and online help centers, but what is the cost in terms of customer aggravation? Business owners may want to rethink their machines, with their endless lists of options, when they consider the case of online movie rental company Netflix, along with the "get human" consumer movement.
How to start a company without an IT professional
Have you ever noticed that IT professionals are grumpy? I think that part of the reason is because they never get calls like this: "Hey IT guy, just calling to say that everything is working okay today and you're a great guy!"
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Editor's Note
It still amazes me that when I had my first office job, a
summer job when I was in college, the remarkable technology in
the office was a copier, as opposed to the ditto machines they
were still using on the college campus. Interestingly, the
ditto machine produced copies much faster than the copier, but
those who were dedicated to technology stuck to their guns,
convinced the copier was the wave of the future.
Now technology creeps into our lives throughout the day, every
day, and in ways we don't always expect. The stories in this
week's Bullet demonstrate some of the technology surprises that
can be encountered, including the dangers of e-mail spam,
hackers holding files for ransom, and what can happen when IT
personnel carry a grudge. On the flip side, we have two stories
about getting by without some of the technology that you might
think you need. Relying on Software-as-a-Service and answering
the phone in person (and reinstating ditto machines? Naw...)
might just be the next wave of the future.
Gail Perry
Editor
editor@accountingweb.com
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