CRM
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Contact Centre
Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center
Salesforce Is Close to Acquiring Informatica, Reports
The Top Contact Center Vendors to Consider in 2024
Zendesk Announces AI Service Suite Revamp
HubSpot CEO Doubles Her Pay to the Tune of $25.9m
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
Loyalty Management
What Has Amazon Done to Change Customers’ Delivery Expectations?
Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?
BIG CX News – Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & More
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
Do You Agree? 4 Predictions for the Future of Contact Center WEM