Does this sound familiar? You’ve tried it all – classroom training, internal training, books, videos – and still your staff are fumbling with their new software. They KNOW there are easier ways to complete their tasks, yet they say they’re so busy there’s no time to learn how to do things more efficiently. Why is this happening? It’s not because you’ve been unwilling to provide training, it’s not because your staff doesn’t want to learn.As a consultant, I have the opportunity to observe computer users at many different organizations.