By, Kaye Vivian, Marketing Communications ConsultantThere are moments when anyone in middle management of a firm can feel trapped between an order given by a partner and the staff likely to feel the negative impact of that order. When given such an order, who deserves support more--the boss who controls the manager's destiny with the firm or the staff who rely on and trust him/her to protect their interests? It's a difficult call. To refuse a partner's directive will create trouble with the partner. To carry it out, however, there's sure to be trouble from the staff below.