by Rick Buckingham Business today has lost the client focus. It’s as simple as that. There’s no spin, no hype, and no play on words. Despite the fact that corporations spend millions of dollars each year on programs and training designed to teach them how to deliver exceptional customer service, we still suffer from mediocre service. Associates fail to demonstrate their newly learned skills, and company leaders look away as service ratings plummet.As our economy is stuck in a slump, companies today need lifetime clients now more than ever.