A&A news November 2009

A&A

Determining which employees are disabled under the new ADA regulations

By Richard AlanizWading into the depths of the Americans with Disabilities Act of 1990 to determine who is disabled and who is not has never been a simple task for employers or their employees. On January 1, 2009 amendments to the Act took effect but the new amendments left many unanswered questions. Now, as instructed by Congress, the U.S. Equal Employment Commission has proposed rules designed to bring some clarity to both employers and employees.  
Practice Development

What your customers really want: Seven qualities of customer care

Most people believe that the hardest part of starting and maintaining a successful business is finding the right product or service. In reality, this is hardly ever enough; it is simply the starting point.
A&A

Survey results show small businesses are getting ready to hire

The nation’s unemployment rate may have hit a 26-year high in September but many small business owners are getting ready to hire.
Technology

QuickBooks introduces conversion tools for defunct Microsoft Office Accounting

Intuit is extending a helping hand to small businesses affected by the discontinuation of Microsoft Office Accounting, the small business accounting software alternative to programs like QuickBooks.
Practice

Can Facebook make you a better learner?

Can Twitter help employees retain focus, can Facebook ever be part of the informal learning mix or is the social networking route too much of a reputational risk for some?