Practice Management news November 2010

Practice Management

The first person you have to manage every day is yourself

The first person you have to manage every day is you. You want to be in a strong position at work. You want to take charge of your role in every relationship with every boss. It's just that there are so many factors beyond your control at work.
AccountingWEB Life

How exceptional is your client service?

What’s the No. 1 goal of CPA firms everywhere? To attract more clients and then retain them for decades. But, because many services CPA firms provide must meet rigid requirements and standards, the level of service that clients receive in these areas often is the same from firm to firm.
Practice Management

The necessary act of recovery

Five Star Client Service is a client service methodology. Recovery is the final component in the Five Star process, following: connecting, taking the order, delivering the order, ascertaining satisfaction, and offering dessert.
Practice Management

Embracing change in the accounting profession

I hear it all too often from the old guard who are retiring: "I'm worn out," or "I'm too old for all of these techy changes," or "Developing the next set of partners for our firm is just too time consuming."
Practice Management

Making the most of customer, client, and employee rapport during the holidays

The holidays: a nice, quiet time of year to enjoy with friends and family, while methodically preparing for the upcoming year and a busy tax season.
Practice Management

How setting goals creates happy workers

Are you working in an organization where managers help employees develop goals to be more productive? Do employees at your workplace believe that company-developed goals help them become more productive?
Practice Management

Survey: Finance executives would delegate administrative duties first

If financial executives could get one thing off their plates, it would be administrative tasks, according to a recent survey by Robert Half Management Resources.