Guest articles news

Practice Management

Ten Strategies for Client Retention

by Bea Fields Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service. These ten tips may help you in turning your existing customers into walking billboards for your business. Spend thirty minutes each day talking with two existing clients.
Community News

From the Archives: 'The Future of the Accounting Profession' Special Report

Back in November of 2003, fifty-seven men and women, including leaders from the worlds of accounting, finance, law, academia, investment banking, journalism, non-governmental organizations, as well as the current and former regulatory officials gathered together for the 103rd American Assembly entitled "The Future of the Accounting Profession."Over the course of the Assembly, the distinguished professionals considered three broad areas of the accounting
Community News

Three Things Every Recruiter Looks for in a Resume

By Deborah Walker, CCMCIf you are in the middle of a job search, recruiters can be either your friend or your foe. They make the choice to keep you out of the hiring process or to introduce you to corporate hiring decision makers. The quality of your resume is a key factor in determining how recruiters will treat you in the job market.

Herding Cats Into Groups: The Attributes That Distinguish Effective Group Performance

by Patrick J. McKennaEvery few years a new theme emerges in law firm management. Yet the latest theme is more than just a passing fad. It is, in fact, a theme that speaks directly to how law firms are structured, how the profession is practiced, and to how services actually get transacted and delivered to clients. In recent years, there has been a strong new emphasis on practice groups as representing the heart and soul of effective organizational and business development strategy.

Managing the Sophisticated Client’s Expectations: Part One

by Patrick J. McKenna and Ronald F. Pol It is reported that a major law firm has been dropped from the approved list of a Fortune 500 company due to a lack of satisfaction with the relationship. For many law firms this is not an isolated instance. We regularly work with firms who share their tales of woe – often only after discovering they are no longer a client’s preferred choice.Notwithstanding expressions of disbelief from some lawyers, changing law firms is seldom something that corporate counsel undertakes lightly.
Practice Management

Creative Strategies for Delivering 5-Star Customer Service

by Bea Fields Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business.
Practice Management

Ideas to Improve The Quality of Your Firm

By Nancy BlodgettHere are some helpful ways to improve the quality of your firm. Adjust Your Attitude Be open to new ideas! Make time for quality improvement. Don’t manage by fear. Help people feel secure in their jobs.Don’t let the statement: "we’ve always done it this way," keep the firm from trying new approaches to problem-solving. Change the "Us vs. Them" culture of management and staff by adopting quality principles and methods.
Technology

Five Ways to Coordinate Your Staff's Time Off Using MS Office

Coordinating your staff's busy schedules can be a challenge, especially when the people you manage have different meeting schedules, vacation plans, and requirements for time away.
Technology

Tips for Effective Internal Investigations

by Stuart R. Buttrick, Baker & DanielsEmployers are forced to defend themselves against large numbers of EEOC charges and lawsuits, many of which could be avoided by prompt and effective internal investigations. A primary goal of any human resource or EEO officer should be to have an effective mechanism for allowing work-related complaints to be resolved internally.
A&A

Providing Year Round Tax Services for Small Businesses

by Darren Oliver April 15 may be long gone, but many independent accountants and tax preparers or small firms will find themselves without that nice, additional tax season generated revenue. Although you may be used to experiencing this and plan for it accordingly, a trend within the industry towards providing year round federal tax review and recovery services for small businesses is emerging, that could redefine the time frame by which we define tax season.Meanwhile, small businesses are demanding that accountants advise and/or consult on a larger scale.
Practice Management

Effective Employee Incentive Programs: Bring Out the Best in Your Firm

By Lisa A. Rozycki, Marketing Director, Reinsel & Company LLPIn a firm-wide marketing survey, employees were asked what would motivate them to market the firm’s services. Not surprisingly, the top two answers were "incentive compensation" and "recognition" for their efforts.Like many CPA firms across the country, we’ve had the standard commission structure on new business and cross-selling services to existing clients for a number of years. Three years ago, the paper forms that needed to be filled out for compensation almost never left the shelf.
Practice Management

Top Ten Strategies for Boosting Small Biz Profits

by Bea Fields No matter what stage your small business is in, one thing is for sure: money matters! If you are in a slump, the fastest way to jump-start your sales is to reach out and touch as many people as possible using your unique talents and gifts. These ten tips will guide you to maximizing profits from your small business while becoming a biz expert one day at a time. Choose your words with care.Each time you speak, you have the chance to make or break your business.
Community News

Top Mistakes Companies Make in Computer Crime Prevention

Re-published with permission from White-Collar Crime Fighter, www.wccfighter.com. I've been working with large companies on information security and internal computer crime for more than five years and have been in law enforcement for more than 15 years as a detective investigator as well as a detective commander.To this day I am amazed that top managers of Fortune 1,000 companies are still in the same boat when it comes to computer crime: No one thinks their employees would ever abuse their company's computers to steal
Practice Management

Building a 'Ferrari' Referral Network: Fasten Your Seatbelts!

By Gale Crosley, CPAEver wish you could turbo-charge your referral efforts? The need for speed has never been greater for CPAs. If your referral program is plodding along when it should be setting the pace, there's good news: a network-building strategy that is innovative, focused and proven. Caution! This is not your father's Oldsmobile! No Free LunchCPAs have traditionally sought business through bankers and lawyers, what I call the "free lunch" program.
Practice Management

Do Your Retreats Advance Your Firm?

By, Bruce Marcus, The Marcus Newsletter We're in the middle of the retreat season. Lawyers, accountants and consultants will assemble, tie less, at fine resorts throughout the nation, to explore the futures of their firms and what can be done to sustain the present or alter the future. Good food, great weather, good golf and good sightseeing for the wives, with a couple of hours of serious business built in. Recharging the batteries, and maybe, the minds.
Practice Management

A New Era in Competing For Clients

By Bruce Marcus, The Marcus NewsletterThe conversations with Professor Philip Kotler, and Larry Smith’s findings and their interpretations in his book Inside/Outside, focus on what may be an unheralded change in professional services marketing.From the time of the Bates Decision (Bates v. State Bar of Arizona, 1977), which laid the groundwork for a new era of marketing for professional services, until now, professional services marketing has concentrated on the traditional tools of marketing – the press release, the newsletter, the seminar, the brochure, etc..
Technology

Five Quick and Easy Excel Tips

Complimenets of ExcelTip.comTip 1: Searching all Sheets in a WorkbookTo search for text, use the keyboard shortcut Ctrl+F or choose Edit, Find. To search and replace text, use the keyboard shortcut Ctrl+H or choose Edit, Replace. Searching and replacing all sheets in the Workbook From sheet tab short cut menu choose Select all sheets.
A&A

The Road to Success: Growing Your Network

By Alvah Parker, Career and Business Coach"How do I grow my business through referrals?" "I was just downsized and need another job, what are your suggestions?" " I want to work in the US but I need to find a company to work for that will sponsor me. How do I find that company?" These are the questions people ask me. While each question has an array of answers, one answer that comes up for all these questions is to network. Whether you are a business owner, work in business or are starting a new career, having a network of people to support you is imperative.
Technology

Adding a Wrap Text Shortcut in Microsoft Excel

Wrap text is a useful technique that you will use frequently when working in Excel. You add the shortcut by adding a style in the Style box.

Tooting Your Own Horn

By, C.J. Hayden, MCC "If he who has a thing to sell goes and whispers in a well, he won't be so apt to make the dollars as he who climbs a tree and hollers!" -- Anonymous Every day in your business, something happens that others should know. You give exceptional service to a client; you reach out to a new type of customer; you demonstrate your expertise on an important topic. Yet most of the time, the only people aware of these significant events are the individual with whom you are speaking and you.

Pages


Already a member? log in here.