TeleTech Holdings Inc., a company that manages customer service operations and marketing for customers such as American Express and Ford Motor Co. announced plans for buying a firm in California for $200 million. TeleTech will soon be revealing plans to open a call center in Northern Ireland as well.
In the midst of all the excitement, TeleTech has also announced an alliance that has been formed with PricewaterhouseCoopers. The goal: to place TeleTech in touch with prospective clients that the company wouldn’t normally have access to. Since the alliance between the two companies doesn’t focus on setting sales quotas or exchanging equity, it’s impossible to project revenues at this time.
“It’s fairly significant for us because it’s the first relationship of this type with one of the Big Six firms, who in the past have been our biggest competition but are now turning into our partners,” said TeleTech spokeswoman Claire Maledon.