Thinking of using TurboTax, ProSeries, Lacerte, Intuit Online, as your tax software? Think again!

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Are you one of those believers in the quality of Intuit products? Have you seen the commercials for TurboTax offering you assurance of professionals available to assist you in doing your taxes?

The Minnesota Department of Revenue has recently issued a warning notice to tax return preparers not to use Intuit's TurboTax, ProSeries, Lacerte, and Intuit Online, to file tax returns. It cited multiple issues and unacceptable errors, including calculation errors, from the use of Intuit's tax software.

As a Certified Public Accountant familiar with ProSeries, Lacerte, and QuickBooks, I am not surprised. I have found a number of issues with ProSeries, which I brought to the attention of Intuit on more than one occasion. And I have written a couple of blogs in an attempt to notify others about issues and practices that I found "unacceptable" with Intuit and its software.

For instance, very recently, Intuit had been withdrawing money directly out of my bank account, using an anonymous identifier, Bankcard MTOT Disc. Needless to say, I had never agreed to these monthly charges nor ever used the services for which it was withdrawing funds directly out of my bank account. If you efile using TurboTax, and elect direct deposit or payment, Intuit will have your bank account number.

Also I know something about the professionals that Intuit boasts that it hires to assist individuals in preparing tax returns using TurboTax. These so-called "professionals" are paid as little as $18/hour. Do you know any Certified Public Accountants or Tax Attorneys, worth their salt, who are willing to work for $18/hour? I don't.

So buyer beware. The tax agencies may be scrutinizing the tax returns of individuals using TurboTax.

Now seriously, do you wish to risk a tax audit needlessly?

To read the Minnesota Department of Revenue notice warning against using TurboTax, please read,

Thinking of using TurboTax to file your tax returns? Think again. The Minnesota Department of Revenue advises taxpayers not to use Intuit to file their tax returns!


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Have you seen these complaints about TurboTax?

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I signed on today and discovered that two of my clients have disappeared- has anyone had this problem? So far no help from Intuit.

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Very frustrated with Intuit Tax Online this year. I have setup an SR because the Book-To-Tax feature doesn't understand the difference between a Balance Sheet account and a P&L account; but no word back from them if they can fix this. Also the Special Allocations, a major component of partnership returns, still isn't released with no word when it will be done. Again, a disregard for professionals who are trying to work with them.

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So what product do you use/recommend?

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Is it me or is proseries insisting one purchases 2014 basic tax software in order to continue using and filing tax returns using the 2013 version of their software? That seems a little outrageous if I'm correct

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After filing a complaint with the BBB about Intuit's business practices I was instructed by the BBB to turn them over to the State's Attorney General. Need proof?

Thank you for contacting BBB regarding your complaint.

We regret to inform you that BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of BBB's Purview. Your complaint would be best handled by the Attorney General's office listed below:

California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550

Phone: (916) 322-3360 or
Toll-free in California: (800) 952-5225

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