Client retention | AccountingWEB.com

Survey: 82% of top 100 accounting firms tie new tech to client retention, firm growth

12/03/2010 - 12:09 - 2373 reads

Digital,cloud,computing,cyberspace,internet

The largest U.S. accounting firms believe they are nearly 100 percent focused on client needs and expectations, and perceived by their clients as technologically savvy, with the adoption of paperless and cloud-based technologies, according to a recent survey.

Know thy client

09/01/2010 - 09:08 - 2039 reads

Use what you know to take care of your clients. Ensure that they get the most relevant and timely advice from their proven and reliable source – their accountant.

Is the profession headed for bottle shock?

05/04/2010 - 18:25 - 2650 reads

There are other professional groups edging their way into the sacred relationships accountants have had with the business community and opening up choices for consumers like never before.

The Accountant: A new reality show

04/22/2010 - 14:31 - 4549 reads

Now I’m not proposing we launch a new TV series where business owners stay in a fancy mansion surrounded by eager CPAs vying for their business. But, I think we all have been there in the heat of the competition for new clients.

Interesting vs. interested – advice from a prospect

03/10/2010 - 15:50 - 2726 reads - 1 comment

I think it’s great that you ride a Harley, raise chickens, enjoy food and wine, skydive, or volunteer at a homeless shelter. But are you just as interested as you are interesting?

Can your clients tell if you are faking it? Take the Passionate Accountant Quiz

02/24/2010 - 17:52 - 2544 reads

Are you really passionate about what you do or are you just pretending? Do you get excited about helping your clients be more successful? Do you seek out opportunities to learn new things that will help your clients overcome their most difficult challenges?

Communication is essential to retaining clients

02/10/2010 - 12:48 - 3367 reads

Client retention and appreciation strategies are tools that should be employed year-round to cultivate healthy, profitable, and long-lasting relationships.