People Are Not Cogs
This goes right to the heart of what Ed Kless calls the "E'ffing Debate"—that is, efficiency vs. effectiveness.
Since efficiency is always a measurement, and effectiveness is always a judgment, is there any doubt which is more valuable.
As Stephen Covey wrote: "We are efficient with things; we are effective with people."
Based upon the comments to this HBR post (51 at this writing), I'm encouraged that maybe some businesspeople are beginning to see the importance of judgment, and the moral hazards of measurement.
VeraSage Institute is the most revolutionary think tank for professional knowledge firms-we challenge the professions to break free of practice methods that hurt the professions, undermine their purposes, and fail their clients. Among our quests: burying the billable hour and archaic timesheets; pricing on purpose; recognizing that professionals are knowledge workers, not machines; and improving the professions for posterity.