Walk Like Me. Talk Like Me. Look Like Me.
In public accounting firms, many CPAs really seem to be more comfortable with people who are very similar to them.
That's why I often say that the Baby Boomer owners, over the years, turned the young Gen Xers into people that looked and acted just like them. They didn't plan it.... they just managed with a "do it like we have always done it" mindset and eventually Gen Xers looked and acted like Boomers.
Now we have the Millennials (Gen-Y). They are entering CPA firms (and have been for the last 10 years or so) with a different attitude and look. They don't walk like, talk like or look like baby boomers. I don't think it's going to be as easy to mold them into looking just like all of the CPAs who have come before them.
Hopefully, Baby Boomers will learn from the millennials and begin to look like them.
"We have a powerful potential in our youth, and we must have the courage to change old ideas and practices so that we may direct their power toward good ends." - - Mary McLeod Bethune
Rita Keller is a nationally known CPA firm management consultant, speaker, author, mentor and blogger. She is a former shareholder and administrative partner in a successful, regional CPA firm and has over 30 years hands-on experience in CPA firm management, marketing, technology and administrative operations. She works with firms across the country focusing on people, partners and internal management issues.