INVEST IN YOUR LEADER
What kind of special training does your firm provide for your leader?
I am talking to and hearing about more and more managing partners who are fairly new to the role. Yes, some Baby Boomers are beginning to step aside, although not actually retiring from the firm.
I also notice there is a lot of "assuming" inside CPA firms. It is a pretty big assumption that the incoming leader (or outgoing leader for that matter) actually knows how to successfully lead a professional service firm.
Honestly, has the education they have received during their career, been special in any way, as it relates to being a CEO, as opposed to being a CPA?
Most owner groups are willing to spend the money to have the CEO/MP represent them at their firm association managing partners' meetings. They will also fund attendance for at least one MAP conference per year and involvement in state society activities. To me, all these are routine, yet necessary activities for a proactive MP. It is not specialized, targeted education.
Successfully managing a professional service firm is a balancing act that requires extraordinary leadership abilities. Why not INVEST in the success of your top leader and your firm?
Harvard Business School offers a program titled, Leading Professional Service Firms. It attracts participants from all over the world. I personally know managing partners who have participated and they rave about the quality of the program and the total experience at Harvard.
If you are not the CEO/MP reading this post, please forward it to that person and talk about it at your next partner meeting.
"Education is not filling of a pail, but the lighting of a fire." - - Yeats
Rita Keller is a nationally known CPA firm management consultant, speaker, author, mentor and blogger. She is a former shareholder and administrative partner in a successful, regional CPA firm and has over 30 years hands-on experience in CPA firm management, marketing, technology and administrative operations. She works with firms across the country focusing on people, partners and internal management issues.