Insight on Personality and Performance

Jennifer Wilson of Convergence Coaching, had a good article in the CPA Insider a while back. Jen asked the question: Does my personality let me off the hook on performance?

First of all, I love the question. During my many years working with CPA firms of all sizes, there is always someone inside most firms who seems to get a “pass” or “get out of jail free” card. They don’t follow the rules. They prefer to ignore the guidelines and they often claim ignorance…. “I didn’t know that’s how we do it!” But, the disturbing part is that others within the firm let them get by with it and the culprit is usually a partner.

Whatever happened to leaders setting the example? I love the quote by Albert Schweitzer: “Example is leadership.”

Wilson explores some interesting ideas in her article, such as:

  • It is important to understand each person’s history, preferences and motivators.
  • We need people with diverse personalities.
  • All people should be given the opportunity to modify their behavior to meet the firms expectations
  • There should be expected results from every position on a team.

The final word from Wilson: No, your personality preferences and other character traits that make you special and unique don’t let you off the hook for meeting performance expectations. Be sure to read the entire article via the link above.

"Few things are harder to put up with as a good example." - - Mark Twain

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Rita Keller is a nationally known CPA firm management consultant, speaker, author, mentor and blogger. She is a former shareholder and administrative partner in a successful, regional CPA firm and has over 30 years hands-on experience in CPA firm management, marketing, technology and administrative operations. She works with firms across the country focusing on people, partners and internal management issues.

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