Service with a Smile
If you go to an industry conference and try to implement all that you have learned upon returning to the office, you will no doubt struggle. While not to take away from keeping good notes, choose wisely those actions items you deem most important to implement.
Jim Fahey is COO of Apple Growth Partners, a regional CPA firm in Ohio. His focus is on the effective and efficient use of technology within the firm by all team members. He is also in charge of talent management and retention at his firm. A background of IT and Human Resources helps Jim bridge the gap of technology complexities with end users who just want their computer to work so they can be chargeable. Being a very cheap (frugal sounds better) person himself, he is always looking for ways to save dollars at his firm. He is Director of Education for the Association for Accounting Administration and past Technology Committee member of the Ohio Society of CPA's. He often leads industry CPE events on the topics of Information Technology, CPA firm practice management and human resources/recruiting. Find out more about Jim on LinkedIn.