It's March Madness Again Inside Your CPA Firm
No, I’m not talking about basketball.
By this time in March, everyone on the team has been working long and often stressful hours. They are moving from engagement to engagement, focusing on client service and responding to multiple priorities on a daily basis. Often they are eating dinner at the office and usually seeing way too little of their families.
Occasionally, tempers are short while expectations remain high and the managers and team are “mad” at someone up-the-line or down-the-line. Requests are flying around the office: “I forgot to tell you, we have a meeting with the client in 2 hours and we need the draft statements!” “Big Fred Client is leaving for Florida tomorrow, can we get his return done by noon today?” “Can we pull some of those people out of the field to help with tax?”
We certainly need less of this kind of March Madness! Here are some suggestions to stop the “madness:”
Smile when you walk down the hall. Stop and briefly chat with the team, inquire how they are doing – give them lots of cheerfulness and a positive attitude.
Stop Whining and Complaining
It is so easy to get caught up in the rumor mill; you get sucked in before you know it. So, STOP it! Be aware of your words and immediately think STOP IT! If you are coming across negatively. Try wearing a rubber band on your arm and if you catch yourself complaining – snap it!
Use Positive Self-Talk
When you do something really dumb what do you call yourself? (Idiot, jerk, Dumbo). If you say it or think it often enough you might become it. Don’t be too hard on yourself.
Don’t Walk Away From Negative People
RUN away from them!! Stay away from them physically and mentally.
Learn to Praise and Compliment Others Freely and Often
Some of us may have grown up with parents who were just naturally critical, so we may tend to be very critical of others, too. Do you think praise is too fake or hokey? There are two rules: Praise must be true. Praise must be specific.
Rita Keller is a nationally known CPA firm management consultant, speaker, author, mentor and blogger. She is a former shareholder and administrative partner in a successful, regional CPA firm and has over 30 years hands-on experience in CPA firm management, marketing, technology and administrative operations. She works with firms across the country focusing on people, partners and internal management issues.