Are Your Team Members Engaged?
Here’s some descriptive information to help explain.
ENGAGED – employees who work with passion and feel a profound connection to their firm. They are very proud of the firm and proud to say they work for the cool firm in town.
NOT-ENGAGED – employees are essentially “checked-out.” They are putting in time, but not energy or passion. Many are treading water and staying under the radar when it comes to top performance.
ACTIVELY DISENGAGED – employees aren’t just unhappy, they’re busy acting out their unhappiness and impacting others. I call them the Eeyores inside the firm – always whining, “Oh me, oh my.”
Per research by the Gallup organization (they track engagement on a quarterly basis):
29% of employees are Engaged
52% are Not-Engaged
19% are Actively Disengaged
Inside your CPA firm, have you addressed that 19% during your most recent round of performance evaluations?
Rita Keller is a nationally known CPA firm management consultant, speaker, author, mentor and blogger. She is a former shareholder and administrative partner in a successful, regional CPA firm and has over 30 years hands-on experience in CPA firm management, marketing, technology and administrative operations. She works with firms across the country focusing on people, partners and internal management issues.