Understanding the Client Experience
View the Webinar
Follow this link to register or access the recording. After this seminar has passed, the recording will still be available.
CPE CREDIT WILL BE AVAILABLE TO LIVE ATTENDEES ONLY.
Event Date: February 18, 2014
Have you ever wondered why some clients leave or seem dissatisfied when you feel you haven’t done anything wrong? Learn how to serve your clients better by knowing how it feels to stand in their shoes, and how to make changes that lead to a better client experience. Generating more loyal clients will reward your firm with additional service purchases and referrals to other high-quality clients!
You'll take away from this session an in-depth knowledge of:
- The value of client loyalty
- Client experience touch-points
- Awareness of the client’s perspective
- Listening for and utilizing feedback
Understanding the Client Experience-Kristen Rampe Consulting.pdf
Kristen Rampe Consulting
Kristen Rampe is a CPA who loves helping other CPA’s develop great teams and great customers. She provides consulting and customized, in-house CPE to professional service firms in the areas of client service, communication and team building. Check out her blog for great ideas on how to improve your practice! kristenrampe.com/blog
|Advance Preparation Needed||none|
|Delivery Method||Group-Internet Based|
|Recommended CPE Credit||1 credit per 50-minute session*|
|Registration Instructions||register online|
|Refund policy/Cancellation policy||Due to this program being offered free of charge, there will be no refunds issued|
Sift Media is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
* To obtain CPE credit, the live session must be attended. THE RECORDING DOES NOT QUALIFY FOR CPE CREDIT.