Understanding the Client Experience

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Follow this link to register or access the recording. After this seminar has passed, the recording will still be available.

CPE CREDIT WILL BE AVAILABLE TO LIVE ATTENDEES ONLY.

Event Date: February 18, 2014

Have you ever wondered why some clients leave or seem dissatisfied when you feel you haven’t done anything wrong?  Learn how to serve your clients better by knowing how it feels to stand in their shoes, and how to make changes that lead to a better client experience. Generating more loyal clients will reward your firm with additional service purchases and referrals to other high-quality clients!

You'll take away from this session an in-depth knowledge of:

  1. The value of client loyalty
  2. Client experience touch-points
  3. Awareness of the client’s perspective
  4. Listening for and utilizing feedback

Attendee Downloads:
Understanding the Client Experience-Kristen Rampe Consulting.pdf

 

Presenter:
Kristen Rampe
Kristen Rampe Consulting


Kristen Rampe is a CPA who loves helping other CPA’s develop great teams and great customers.  She provides consulting and customized, in-house CPE to professional service firms in the areas of client service, communication and team building.  Check out her blog for great ideas on how to improve your practice! kristenrampe.com/blog

 

 

 

Program Levelintermediate
Prerequisitesnone
Advance Preparation Needednone
Delivery MethodGroup-Internet Based
Recommended CPE Credit1 credit per 50-minute session*
Registration Instructionsregister online
Costfree
Complaint Resolutionpublisher@accountingweb.com
Refund policy/Cancellation policyDue to this program being offered free of charge, there will be no refunds issued


 

Sift Media is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.  Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.




* To obtain CPE credit, the live session must be attended.  THE RECORDING DOES NOT QUALIFY FOR CPE CREDIT.