Six Steps to Recover from Service Failures

View the Webinar

Follow this link to register or access the recording. After this seminar has passed, the recording will still be available.

CPE CREDIT WILL BE AVAILABLE TO LIVE ATTENDEES ONLY.

Event Date: May 14, 2014, 2 pm ET

Save your relationship in those few situations where your performance falls far from perfect. It’s easy to want to brush service failures under the rug, hope no one notices and assume that somehow everything will be all right. In this workshop, Kristen Rampe, CPA will give you the tools to strengthen your professionalism in the face of the worst-case-scenario. Don’t let experience be your only teacher on these topics!
 
Topics covered:
  • Act quickly
  • Be honest
  • Customer is always right
  • Don’t act alone
  • Empathize
  • Give options for solutions

DOWNLOAD THE SLIDE DECK FOR THIS SESSION HERE

 
Presenter:
Kristen Rampe
Kristen Rampe Consulting


Kristen Rampe is a CPA with Big 4, boutique firm, and industry experience.  She provides customized, in-house CPE, consulting and advisory services to success-oriented professional service firms.  Check out her blog for great ideas on how to improve your practice! kristenrampe.com/blog

 

Program Levelintermediate
Prerequisitesnone
Advance Preparation Needednone
Delivery MethodGroup-Internet Based
Recommended CPE Credit1 credit per 50-minute session*
Registration Instructionsregister online
Costfree
Complaint Resolutionpublisher@accountingweb.com
Refund policy/Cancellation policyDue to this program being offered free of charge, there will be no refunds issued

 

Sift Media is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.  Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.


* To obtain CPE credit, the live session must be attended.  THE RECORDING DOES NOT QUALIFY FOR CPE CREDIT.