Data & Analytics
Cisco Completes $28BN Splunk Acquisition Following EU Antitrust Approval
Twilio Refuses to Sell Segment, Appoints New President to Oversee the Business
Contact Centre
Five9 2.0: An Evolution That Started with Its Aceyus Acquisition
Contact Center AI Doesn’t Have to Be Difficult (or Expensive!)
How LLMs and AI Will Change the Contact Center Landscape
Sprinklr Teams Up with Tech Mahindra, Aims to Replicate European CCaaS Success Worldwide
Contact Center AI: How Targeting Specific Pain Points Delivers All-Round Enhancement
Loyalty Management
Behind the Choices: Exploring the Four Key Drivers of Consumer Behavior
CX TV
Generative AI In Conversational Analytics: A Demo & Discussion
Event News
Champions Take the Stage: Announcing CX Awards 2024 Winners!
The Latest on Oracle’s New Communications Platform, High-Profile Chatbot Fails, & HubSpot
5 Customer Experience Trends for 2024 & Beyond
The CX Awards 2024: Revealing Our Dazzling Finalists!