Integrating Client Service Culture at Your Firm | AccountingWEB

Integrating Client Service Culture at Your Firm

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Follow this link to register or access the recording. After this seminar has passed, the recording will still be available.


Event Date: April 22, 2014

Is everyone at your organization meeting your client service expectations?  Let client service expert, Kristen Rampe, CPA help you establish a reputation of top-tier service in every facet of your firm during this one hour webinar.  Strengthen your brand with consistent client service standards and the structure to support them.  66% of consumers are willing to pay more for exceptional customer service; why not let them pay you!

Download the slides for this webinar

Topics covered:

  1. Get clear on your unique service culture
  2. Educate, inspire and empower your team
  3. Collect, measure and follow-up on feedback
  4. Optimize the client experience

This webinar is designed for professionals looking for ways to build top-quality, cohesive client service initiatives into their team culture.  Get everyone on board with client service practices that are essential to your firm's reputation and growth!

Kristen Rampe
Kristen Rampe Consulting

Kristen Rampe is a CPA with Big 4, boutique firm, and industry experience.  She provides customized, in-house CPE, consulting and advisory services to success-oriented professional service firms.  Check out her blog for great ideas on how to improve your practice!


Program Levelintermediate
Advance Preparation Needednone
Delivery MethodGroup-Internet Based
Recommended CPE Credit1 credit per 50-minute session*
Registration Instructionsregister online
Refund policy/Cancellation policyDue to this program being offered free of charge, there will be no refunds issued


Sift Media is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.  Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

* To obtain CPE credit, the live session must be attended.  THE RECORDING DOES NOT QUALIFY FOR CPE CREDIT.